We have compiled a list of questions that we encounter on a regular basis to assist you with your decision to repair your vehicle at our facility.

Q:  What happens if I don't have collision coverage on my vehicle?

A:  If you are not at fault of the collision, once your insurance company can verify that the person who hit you has liability coverage, you are automatically covered for collision repairs and entitled to a replacement vehicle for the duration of your repairs.

If you are at fault of the accident, unfortunately you will be responsible for the cost of repairs to your vehicle.  You will not, however, have to pay for the repairs to the other person's vehicle as long as you carry liability coverage.  

In the situation you have to pay for your vehicle repairs, the staff at Keele Street Collision 2000 Ltd. will do our absolute best to find replacement parts at the very lowest price and discount our labour in order to perform your repairs as economically as possible to save you money.  We also proudly offer vehicle repair financing through RIFCO Financing Company.  This partnership allows our customers paying for their repairs to break up the payments into managable monthly installments instead of one lump sum.

Q:  I've never made a claim through my insurance before, will it increase my rates?

A:  There are several factors which can raise your premiums following a collision claim.  If you are at fault of the accident, chances are your insurance rates will increase following your claim.  Also, if you have made multiple claims within a short time frame (even if you are not at fault) you are at risk of increased premiums.  You may be better off not to make a claim through insurance for your collision repairs.  Each situation is individual and the best way to obtain a personalized response to this inquiry is to speak to your licensed insurance broker and the experts at Keele Street Collision 2000 Ltd. about your collision, they will be more than happy to give you all the advice you need to help you avoid costly insurance increases.  You may want to inquire about our available repair financing before deciding to make a claim.

Q:  My insurance company said they are going to write off my car but I want to keep it, is there anything I can do to stop this?

A:  Many insurance companies will allow you to take a cash settlement based on a partial value of your vehicle and retain ownership of your vehicle so that you can arrange for repairs on your own.  If this is something you would like to do, Keele Street Collision 2000 Ltd. is here to help!  We will educate you regarding your vehicle's value to assist in obtaining the highest possible settlement and we will work dilligently to reach the lowest price for repairs to get you and your vehicle back on the road quickly.

Q:  How can I be sure my vehicle will be safe after the repairs are completed?

A:  At Keele Street Collision 2000 Ltd., our professional repair team posseses over 100 years of collective experience in auto body repair using only the most state of the art equipment to repair your vehicle.  All vehicles are returned to pre-accident condition by our professional repair team and a final inspection and test drive of each vehicle is performed prior to returning the vehicle to it's owner.  Our lifetime guarantee also warrants that all repairs are completed skillfully and are guaranteed to be free of defects for as long as you own your vehicle.  You can rest assured that your vehicle is in safe working condition when you retreive it from Keele Street Collision 2000 Ltd., you have our lifetime guarantee on it! 

Q:  The estimate of repairs says you are not painting my entire vehicle, am I going to be able to tell where you painted?

A:  At Keele Street Collision 2000 Ltd., our expert painters use only the highest quality automotive refinishing products and we guarantee your satisfaction with a lifetime warranty on your vehicle's refinish.  Each vehicle comes from the factory with a paint code which tells our expert painters precisely how much of each tint to mix in order to match your vehicle's factory finish exactly.  The combination of our highly skilled painters and your vehicle's paint code ensures that you will not notice where the repainting of your vehicle started or ended - guaranteed!

Q:  How long can I expect to be without my vehicle?

A:  The average time for a non-drivable vehicle to be returned to the owner is 2 - 3 weeks from the day the vehicle arrives at our facility.  This time is broken down as follows:  2 days for your insurance company to come out and prepare an estimate, 1 - 2 days for parts to arrive, 5 - 10 days to complete repairs (depending on the amount of damage, this number could be higher or lower) and 4 - 6 days of weekends.  Your insurance company will prepare an estimate which allows us to calculate how many repair days are necessary; if you have loss of use coverage on your policy, you will be covered for a rental for the duration of the repairs.  If you do not have rental coverage, Keele Street Collision 2000 Ltd. can refer you to a reputable rental company working with us to provide you with reduced rental rates while your vehicle is in our facility.

If you have a question that is not answered by our website, please call us twenty four hours a day at (416) 398-0400, one of our customer service specialists will be pleased to help you!






The information contained in this website is the opinion of Keele Street Collision only and is in no way intended to replace information received by your licensed insurance broker.  All of the information contained herein is generalized, for information specific to your policy and claim, speak to your licensed insurance broker.